Question 1

How can I cancel my order?

Accepted Answer

You can cancel your order before it is dispatched from our warehouse. To do so, log in to your account, navigate to 'Manage your Order,' and select the 'Cancel' option for the desired order. If the 'Cancel' button is unavailable, it means your order has been dispatched. In such cases, please contact our support team at support@loadout.co.in.

Question 2

Can I change my delivery address after placing an order?

Accepted Answer

If your order hasn't been shipped yet, you can update your delivery address by canceling the original order and placing a new one with the correct address. Alternatively, contact our customer care team at support@loadout.co.in (support@loadout.co.in)for assistance.

Question 3

I received the wrong product; what should I do?

Accepted Answer

Please contact our support team within 24 hours of receiving the product, providing images and an unboxing video of the incorrect item. Reach out to us at support@loadout.co.in,(support@loadout.co.in) and we will resolve the issue promptly.

Question 4

Can I return a product if it doesn't meet my expectations?

Accepted Answer

Returns are accepted only for items with manufacturing defects reported within 7 days of delivery. Ensure you provide a recorded unboxing video and a video demonstrating the defect when contacting us at support@loadout.co.in(support@loadout.co.in)

Question 5

My account has been charged for the order, but it has not yet been confirmed. Why?

Accepted Answer

Don’t worry! Get in touch with us, and we will either process your order or refund the amount to your account within 5-7 days.

Question 6

How do I file a warranty claim if there is a manufacturing defect?

Accepted Answer

If you are experiencing problems with your product, we request that you send us an RMA request via email and get in touch with us, and we will assist you further.

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