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PRE ORDER POLICY

How Pre-Orders Work at Loadout

Pre-ordering at Loadout is designed to be simple, transparent, and low-stress.
We clearly communicate timelines, keep you updated, and give you full control before your order ships.

This page explains exactly what to expect when you place a pre-order with us.
 

What Is a Pre-Order?

A pre-order lets you reserve upcoming or limited-availability gaming gear before it reaches regular stock.

Pre-orders are commonly used for:

  • New product launches

  • Limited production batches

  • High-demand esports peripherals

By pre-ordering, you secure your unit early instead of waiting for restocks.
 

Payment & Reservation

  • Payment is collected upfront to reserve your unit

  • This ensures fair allocation and avoids last-minute stock issues

  • Pre-orders are not available on COD

Your payment confirms your place in the preorder batch.
 

Dispatch Timeline

  • Typical dispatch time: 10-15 Days

  • In rare cases: up to 3 weeks

We always aim to ship as soon as stock reaches our warehouse.
If timelines change, we communicate clearly — no silent delays.
 

Updates & Notifications

You’ll stay informed at every step:

  • Discord announcements when preorder lots are inbound or nearing dispatch

  • Automatic WhatsApp, email, and SMS notifications once your shipping label is generated via Shiprocket

You won’t need to chase us for updates — the system handles it.
 

Cancellation & Refunds

You are always in control before dispatch.

  • Cancel your pre-order anytime before it ships

  • Full refund will be issued to your original payment method

  • No hidden deductions or conditions

Once the order has shipped, standard return policies apply.
 

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Returns After Delivery

Pre-orders follow the same return policy as in-stock orders.

  • Eligible for 7-day hassle-free returns (as per policy)

  • Warranty and RMA support apply normally

  • Support is available if you need help post-delivery

Pre-ordering does not mean reduced support or special restrictions.
 

Authenticity & Quality

Every pre-order product sold on Loadout is:

  • 100% authentic

  • Sourced from verified manufacturers or distributors

  • Covered by applicable warranty and RMA processes

No grey-market units. No repackaged stock.
 

Why We Use Pre-Orders

Pre-orders allow us to:

  • Bring high-demand gear to India faster

  • Avoid inflated prices from over-stocking

  • Allocate stock fairly to genuine buyers

This helps keep pricing transparent and availability predictable.
 

Is Pre-Ordering Right for You?

Pre-ordering is ideal if:

  • You want guaranteed access to upcoming gear

  • You’re okay waiting a short, clearly defined timeline

  • You value transparency and flexibility over instant delivery

If you need something immediately, we recommend browsing our in-stock products instead.
 

Still Have Questions?

If you’re unsure about a preorder:

  • Reach out via WhatsApp support

  • Or join our Discord community for real-time announcements and updates

We’re always happy to clarify before you place an order.
 

Final Note

At Loadout, pre-orders are not about pressure or hype.
They’re about clear expectations, honest timelines, and buyer control.

No surprises. No confusion. Just transparent buying.

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