03 / Fulfilment
SHIPPING & RETURNS — WHAT TO EXPECT.
We split fulfilment into two buckets so you always know what you're getting.
IN-STOCK: items flipped to 'IN-STOCK' on the product page are sealed, batch-tagged, and dispatched on the next warehouse-pickup slot. Couriers handled by Shiprocket; transit time is 1-2 days in metro cities and 3-5 days in serviceable non-metro PIN codes. Tracking is shared on SMS and email the moment the courier label is generated — usually within 12 hours of order confirmation.
PRE-ORDERS: items marked 'PRE-ORDER' on the product page are reserved on a confirmed shipment window of 16-24 days from order date. Your payment is captured at checkout to reserve your unit — never duplicated. If dispatch runs more than 30 days past the upper end of the estimated window on the product page, you may request a cancellation and a full refund — see our Pre-Order Policy page.
COURIER routing is decided by courier reliability on your PIN code. We don't expose courier choice at checkout — we expose it post-purchase via tracking. This is intentional: we'd rather pick the courier that arrives best for your address than the one that just has the lowest rate.
PINCODES NOT SERVICED: we'll refund within 24 hours if our carrier network reports your PIN as unserviceable. No restocking fee on this case.
Jurisdiction: Noida, Uttar Pradesh, India.
Returns
Returns are accepted for the following reasons:
• Defective-on-arrival (DOA)
• Wrong SKU shipped vs. the product page
• Transit damage verified at unboxing
Time window: 7 calendar days from the courier delivery timestamp.
Mechanics:
1. Open a Return Authorisation (RA) on /warranty — the form routes to our WhatsApp with the order ID prefilled.
2. We respond within 6 store-hours with a return shipping label (if prepaid) and the nearest drop location.
3. After inspection (≤ 4 business days), we either refund in full (Razorpay original payment method, 5-7 business days) or ship a replacement unit from the next available batch.
PRE-ORDER orders: pre-orders cannot be cancelled once placed (see the Pre-Order Policy). Once delivered, the 7-day returns window above applies from the courier delivery timestamp.
NON-RETURNABLE:
• Customised or engraved units
• Hygiene-sealed items once seal is broken (e.g. ear-tips, ear-cushions)
• Items where the tamper seal is cut and the fault is not DOA / transit damage
Refund timing
Razorpay refunds take 5-7 business days once we initiate the refund from our side. UPI / Card / Net Banking are eligible. Wallet / COD modes follow Razorpay's refund-by-bank timeline.
Cancellations
Order cancellation window: 24 hours from order placement, before dispatch.
To cancel, email support@loadout.co.in or WhatsApp +91 8368249423 with your order ID — we confirm within 6 store-hours.
Once an order is dispatched, the 7-day returns window applies instead of cancellation.
Pre-orders cannot be cancelled once placed — payment is captured upfront to reserve your unit. Exception: if dispatch is delayed beyond 30 days after the upper end of the estimated window on the product page, you may request a cancellation and a full refund via our support email (details on the Pre-Order Policy page).
Fulfilment contact
Email: support@loadout.co.in (single email of record). WhatsApp: +91 8368249423. Hours: Mon–Sat 10:00–19:00 IST.