PRE-ORDER POLICY.

A pre-order lets you reserve a product before it is in stock at our warehouse. The product is already confirmed and is either in transit or in production with our suppliers.

The product page tells you when an item is on pre-order. If an item is flagged as a pre-order at checkout, the rules on this page apply to that order.

For most pre-orders, the estimated timeline from order confirmation to dispatch is 16–24 days. This is a working estimate, not a binding date.

The estimate starts counting from the day your payment is captured (not from the date you placed the order if the payment took longer to confirm). The estimate ends the day your order leaves our warehouse.

If the timeline is different for a specific product — for example, a longer international transit window for a new launch — the product page will say so and that product-specific timing takes priority over the range above.

Even when we do everything right, a pre-order can take longer than the estimate. The most common causes are:

• Supplier delays. Manufacturing or QC holds at the supplier can push back the dispatch by weeks at a time.
• Customs and import clearance. International movements cross customs checkpoints and port operations that are outside our control.
• Logistics disruptions. Carrier capacity, port congestion, weather, strikes and similar events can slow the path from origin to our warehouse.
• Regulatory changes. New permits, restrictions, or compliance checks at import can lengthen the timeline.
• Force majeure. Events beyond our reasonable control, including natural disasters, civil unrest, or government action.

We will keep you informed by email if any of these apply to your order and cause a delay we can see.

If you are unsure whether to commit, please contact us through the channels below before placing the order. Once the order is placed, we are unable to cancel it on your behalf.

Reviews of the product page, expected timeline, and FAQs are encouraged before purchase. By placing a pre-order, you agree to this policy.

If our dispatch from the warehouse is delayed beyond 30 days after the upper end of the estimated timeline on the product page, you may request a cancellation and full refund through our support email.

We reserve the right to cancel a pre-order if the product becomes unfulfillable. The most common reasons are:

• The supplier discontinues the line.
• A regulatory change makes the import or sale of the product no longer possible in India.
• The unit ships with a defect or QC failure that we cannot replace within a reasonable window.
• A pricing change between the order and the supplier's fulfilment makes the order economically unviable.

If we cancel your pre-order for any of these reasons, you will receive a full refund of the amount you paid. The refund will be processed to the original payment method using the timeline below. You will receive an email confirming the cancellation and the refund.

If your cart contains both a pre-order item and an in-stock item, the order ships in two parts. The in-stock portion is dispatched on the normal timeline. The pre-order portion is dispatched when it lands at our warehouse.

Shipping is computed per shipment. The shipping fee for the pre-order portion is collected at placement (if Standard) or at dispatch (if Express Air). The shipping fee for the in-stock portion is collected at placement.

You will receive a separate dispatch confirmation per shipment.

Pre-order items carry the same warranty as in-stock items: 18 months from the date of delivery, effective for orders placed on or after 9 October 2026.

For pre-order items that were placed before 9 October 2026, the legacy warranty terms remain in effect. Customers who placed those legacy pre-orders can contact us via WhatsApp to inquire about an extended-warranty option.

Warranty activates from the date the carrier marks your order as delivered. Please keep your carrier's tracking notification or dashboard entry as evidence of the delivery date, in case you need to start a warranty claim.

For support, contact us at the channels below.

You can change your shipping address for a pre-order any time before the order leaves our warehouse. After dispatch, address changes are not possible; the carrier's rerouting rules apply.

To request an address change, contact us at the channels below with your order number and the new shipping address.

For questions about a pre-order, status updates, address changes, or refund enquiries, contact us at:

Email: support@loadout.co.inWhatsApp: +91 8368249423

Order updates are sent to the email address used at checkout. Please make sure that address is one you actively monitor.